Returns & Exchanges
Due to the perishable nature of our artisanal Cornish food products, we prioritize your satisfaction while ensuring the highest food safety standards. If your order arrives damaged or fails to meet our quality promise, please contact us within 24 hours of delivery for a full replacement or refund.
Inspect Your Delivery
Upon arrival, please check your parcel for any signs of damage or temperature compromise to ensure the contents are in perfect condition.
Document Issues
If there is a problem with your order, take clear photographs of the product and the packaging to help our team assess the issue quickly.
Contact Customer Care
Email our Cornish support team with your order number and the photos within 24 hours of receipt to initiate a claim.
Resolution
Once approved, we will immediately dispatch a fresh replacement or process a refund to your original payment method, no return shipping required for perishables.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing